Custom Order Policy

Last updated: November 5, 2025

At Fresco Performance Wear, every item is made to order. Because our products are fully custom-designed and tailored for each customer, we follow a clear process to ensure accuracy, satisfaction, and quality.

1. Design & Sizing Confirmation

After you submit your order or inquiry, a Fresco team member will contact you to confirm your design, colors, and sizing details.
You will receive digital design proofs or mockups for approval.
Once you approve your final design and sizing, your order will move to the invoicing stage.

2. Payment Process

Payments are handled offline or through a secure payment link sent via email.
Accepted payment methods include cash, check, Zelle, Venmo, or bank transfer.
Production begins only after payment is received and confirmed.

3. Production Timeline

Typical production time is 3–6 weeks from payment confirmation.
Timelines may vary based on design complexity, order size, and seasonal demand.
You will be notified once your order is complete and ready for shipment or pickup.

4. Changes & Cancellations

Changes can only be made before design approval.
Once production begins, orders cannot be canceled or modified.

5. Returns & Exchanges

Because all products are custom-made, returns or exchanges are not accepted unless the product is defective or does not match the approved proof.
If there is a quality issue, please contact info@wear-fresco.com within 7 days of receiving your order.

6. Contact Us

For questions about your custom order, contact:
Fresco Performance Wear
📧 info@wear-fresco.com
📞 (908) 577-4151
🌐 www.wear-fresco.com